Customer Support

A: Your car will be collected within 72 hrs of agreed sale, anywhere in the UK mainland.

A: No, we can only collect your car from the address stated on the V5 document

A: There are no hidden admin charges. If for any reason you are unable to provide the original log book for the vehicle, we would require £500 holding deposit until the original log book is provided.

A: We offer payment within 24hrs of collection (*Subject to viewing), or a fast payment option for £39 where we can provide instant payment on collection.

A: We cannot accept cars that:

• Are without a valid MOT
• Have major accident damage
• Have tyres which are not road legal
• Are categorised as insurance category A, B, N (formerly C) or S (formerly D)
• Have been written off or stolen
• Are imported or exported cars
• Have a mechanical or electrical fault
• Are non-UK registered cars

A: You will need:

• To have owned your car for minimum of 3 months
• A valid red V5C that matches your name, address, and the number plates
• A valid photo driving licence or your passport
• Evidence of your car’s service history
• At least one set of car keys
• All accessories and parts that came with the car
• Proof of address, such as a utility bill or bank statement, if you’re dropping your car off to us
• To be the owner (registered keeper) of the car you want to sell.
• A minimum of 6 months MOT on your vehicle
• Owner’s manual must be provided

If you’re missing any service history, let us know during the online valuation.

A: Your online valuation is valid for 10 days.

A: Yes, we do buy trade cars from reputable used car dealers.